Shipping & Returns

 

Thanks for shopping at Cosmic Heart

We use Australia Post for the delivery of all orders.  Parcels will be sent via Registered Post and will need a signature on delivery. Please provide an address where someone will be available between 9am-5pm to receive and sign for the parcel, otherwise collection from your local post office will be necessary.

International Items are sent via Australia Post international delivery they are packages in a Satchel and delivery approximately 6 days depending on the location it is being delivered. This shipping offers a tacking so you follow the delivery of your item.

Orders will be dispatched promptly once payment has been processed and received. It is our objective to have all orders dispatched by the next working day provided the products are in stock. In the unlikey event of further delays we will contact you to advise of the expected dispatch time.

We reserve the right to charge higher postage for extremely heavy parcels delivered within Australia. We will contact you immediately should an additional postage charge be required.

Returns

We do not offer a return for 'change of mind.' We are happy to exchange goods if deemed faulty within a 7 day period of purchase. 

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us